Careless hotel reputation management will affect your bookings
The data fetched from these exercises can help them in exploring the possibilities of overall business growth. Additionally, the right way of practicing hotel review management can lead hotels to enhanced brand value, more repeat guests and increased revenue.
How Critique simplifies reputation management for your hotel?
It brings all your online reviews at one place
From OTAs, and metasearch engines like TripAdvisor, to your hotel website and Google, this online reputation management software collects all your online reviews at one place. Thus, making your hotel review management more efficient.
It highlights the best of your hotel
This online reputation management system gives accurate evaluation of your property. So, you identify the most and least favoured services. Moreover, on receiving praise or criticism for any of your services, it also allows you to pass on the reviews to the corresponding department via email.
Your review management gets organized
Our online reputation management system bifurcates your reviews with respect to the action needed. Along with that, it also identifies the platforms that put you in the limelight. Furthermore, you can even save and surf through your older reviews effortlessly.
Gets you more reviews on TripAdvisor
eZee’s hotel reputation management software is affiliated with TripAdvisor Review Express program. Under this program, you can collect more reviews on TripAdvisor for free. So it’s not just managing reviews, but also getting more reviews.
It conducts precise competitor analysis
This online hotel reputation management software also brings you your competitors’ reviews. So you get to know the services and details that are being talked about. Moreover, you can also compare your business authority among your competitors.
It performs sentimental analysis
To understand your guests’ attitude while dropping the review, the online hotel reputation management software conducts sentimental analysis. So that you get their actual opinion about your services.
It makes your responses faster
Since, you get all your reviews at one place, you respond to them faster. Besides, our reputation management system lets you save pre-drafted response templates. So you can easily edit and use them whenever required.
It translates reviews in your language
Your global guests may drop reviews in their native language. In that case, this hotel reputation management software translates those reviews in a language you understand.
It brings you detailed review reports
This hotel review management software gives you detailed performance insights of your services in a definite time duration through graphs and reports. So, you get a chance to improve the services that are less favoured.
It lets you flaunt the best reviews
With this online reputation management system, you can highlight your best reviews from all platforms on your booking engine and hotel website. This compels your visitor to book with you and apart from that, you can also tweet those amazing reviews on your Twitter account.