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The player from Poland had deposited PLN 100 at an online casino, expecting to receive a 50% nadprogram and stu Free Spins. The casino’s live czat informed the player that he did not qualify for the premia due owo high nadprogram turnover. The player had sought a refund of his deposit but was told żeby the casino that he had jest to trade it three times before it could be refunded. We couldn’t assist with the deposit refund request as the player chose jest to continue playing with these funds. The player from Australia had been consistently losing money over the past four days across all games and believed the casino was unfair. We had explained to him that sometimes players might get lucky and sometimes not, as that’s how casinos and casino games operate.
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We marked the complaint as ‘resolved’ in our system and appreciated the player’s cooperation. The player from Poland requested a withdrawal less than two weeks prior owo submitting this complaint. Unfortunately, the casino voided his balance apart from the original deposit and suspended his account with the explanation that he had a duplicate account. The player admitted his mąż had her own account in the casino. Since they used each other’s devices and payment methods several times, we had jest to reject the complaint.
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